Articles in this section

• The map on the YoBike app doesn't show my location accurately.
• I am having difficulty locating the bike nearest to me.
• I cannot unlock the bike, I have tried scanning the QR code and entering the bike’s serial number. What should I do?
• I have tried scanning the QR code several times but the bike will not unlock. What should I do?
• The lock is jammed and I cannot lock the bike. What should I do?
• Something is obviously wrong with YoBike, what do I do?
• I have locked the bike but my trip on the app has not ended.
• What should I do if a fault occurs when I am riding the bike?
• What do I do if I have a problem with my bike?
• What if I get a flat tyre?