Check you have your Bluetooth switched on. Browse through the map to see you nearest available YoBike, scan the QR code and it will automatically unlock.
Articles in this section
- The YoBike App says my journey has started but YoBike has not unlocked.
- How do I Lock YoBike?
- How do I use the Cable Lock?
- How do I unlock a YoBike?
- I have locked the bike but my trip on the app has not ended.
- The lock is jammed and I cannot lock the bike. What should I do?
- I cannot unlock the bike, I have tried scanning the QR code and entering the bike’s serial number. What should I do?
- I have tried scanning the QR code several times but the bike will not unlock. What should I do?
- I forgot to lock the bike. What should I do?
- I would like to hop into the shop for 5 minutes, should I lock the bike?